How a team structure improves the quality of service

When we first started trading we asked the market lots of different questions. We looked into fee structures, turn around times and team structure.

A recurring theme was that clients who were looking to work with quality accountants were struggling with having to deal with staff from lots of different teams.

Understandably a large firm of accountants will split their staff into teams in order for each employee to specialise into their service. Whilst this does hugely improve the accuracy of the work the client feels unattached to the firm as they have less of a relationship with each staff member.

When we looked at growing the firm we needed to consider whether our staff would be jack of all trades and master of none or if they would specialise and become distanced from their clients.

So we decided to do both. Our client managers now have all communications with our clients and our staff provide a specialist service through them.

To hear more about our Oxford managers please click here.