striveX clients are provided with a main contact for all their queries.
Account Managers are there to support you with your everyday questions and provide you with advisory services when needed. It is our goal to respond to all questions within 2 days of receipt, even if this is with a holding response to update you.
Business owners are provided with the mobile of their account manager to contact out of normal working hours, as we understand that many business owners work around the clock. General questions and time on the phone are not billed separately and are included in the overall package.
Whilst you will be provided with one contact for consistency you will also be introduced to tax specialists to support you with more specific claims and advice. Our client relationship structure has been set-up in this way to develop a strong relationship with one individual whilst providing an expert level of advice.
Convenience and care are our core strengths. By focusing our services around these principles we have developed long lasting relationships with our clients. See below for how.
We want our clients to have choice and so we use all the major accounting packages to help them work with the best solution for their business.
We want our clients to be stress free, so we meet at their premises, respond promptly to queries and accept calls out of normal working hours.
We want our clients to receive a technical service, so all our work is signed off by either a qualified accountant, chartered tax adviser or tax specialist.
Most importantly, we take interest in our clients as we love what we do. We encourage regular and open discussions to avoid focusing on standard compliance and spend more time discussing development of their businesses.
QuickBooks Ask The Expert – Rachel!
We were over the moon that Rachel was asked the host Ask The Expert, a daily series run by Intuit QuickBooks to help small business own ...